Airline Trends 2014
Voyage of the airline could be about to experience a transformation of the passengers on board. Although it looks like progress in a sense, certain global realities continue to foster a sense of anxiety for the traveling public. In this edition of Indonesia Expat , we take a look at how the airline industry is constantly changing -. And cope with the climate of the fragile global aviation
Customization and empowerment crew
Recently, the major airlines have begun to realize the value to customize the passenger experience. The likes of Delta, Emirates, British Airways, Iberia, KLM and Alaska have already reinforced their cabin crew with tablets and other portable devices so that they are informed preferences of passengers and equipped to push the sales assistant . Mobile transforms the way companies face their passengers. Expect to see a number of other airlines are adopting tablets to empower staff and offer a more personal service to their customers over the next 12 months.
WEI spread short- and medium-haul flights
Traditionally, in-flight entertainment (IFE) was the field of long-haul travel, but with the growth of wireless connectivity wire and flight mobile infotainment laid the foundation for a revolution in this space. Some airlines already offer wireless IFE; Qantas offers on its 767s iPads travelers, Lufthansa will adopt a new IFE solution this summer Finnair plans to introduce Samsung Tab 3 tablets loaded with content to rent, and Southwest has added an iPad library service on shorter flights. Expect to see more airlines to evaluate and capitalize on this evolvingtrend.
better broadband edge
With JetBlue providing satellite connectivity to broadband service for free until June 2014, this could be a catalyst for improvement the industry in connectivity.The industry on board knows to flight Wi-Fia proposal viable in the long term, we must invest in increasing both the speed and capacity of the service. JetBlue says its service is eight times faster than any competition and healthy numbers of positive comments on social media this confirmation. During the last months of 2013, significant progress has taken place. One such milestone was Inmarsat successfully launched the first of its Global Xpress satellite in December, with the company claiming that it is an important milestone in the delivery of the first available in the world, broadband service mobile high speed world . With complete global coverage planned to be achieved by the end of 2014, and setting the benchmark JetBlue, the airline offering the best connectivity in flight is sure to be a significant point of purchase for passengers in search of more, better quality broadband flight this year.
slimline seats
the airplane seat slimline is a relatively new phenomenon, but a number of airlines, particularly the US, have already decided to install on their new plane. While airlines say the slight reduction in seat height will not make a difference to the comfort of passengers (due to space savings made elsewhere, such as small plates), the directors of the passenger experience should pay particular attention to what passengers actually say the changes, because if they do notice a difference, they may show their displeasure by taking their business elsewhere.
do-it-yourself luggage tags
Being able to print and attach labels to your own bags at home, eliminating another step in the airport is now available, and the international trade group of airlines (IATA) argues for the widespread acceptance. Already being experimented with a number of airlines, there are still concerns in the United States on the security of baggage.
Self check-in continues to grow
The installation of check-in auto express airports is proving very popular. Security checks are still needed and the service is still considered a work in progress, but it is part of the flying experience that helps both the passenger and the airline through fewer lines of waiting and simplified processing of passengers.
We pay more fees
The costs will continue to grow in 2014, especially as airlines will roll over other products that consumers might be willing to to pay for. But airlines could hit a wall with increases in outright prices. More competition from low-cost airlines is likely to help put the brakes on excessive prices
An opportunity to put the passenger first
The challenges of the airline industry faces -. Struggling to make a real profit - are well documented and, of course, to find a cure for this is among the boardroom priorities. However, continuing to increase revenue and seeking ways to get more pedantic at the expense of the passenger could turn against; $ 5.00 to rent a pillow to send the message to the airline is firmly squeezing the passenger. If the industry puts passengers first and not to look at every conceivable way to siphon money from the wallet, the public will undoubtedly cast a more favorable opinion on the industry.
0 Komentar